Bilingual Korean Customer Support

Pasay, National Capital Region

Posted 4 days ago


Company:: Ayuda Business Management Solutions Inc
Company Description:: We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organization.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Primary School
Gender:: Any
Number of vacancies:: 6

Job Description

The Bilingual Korean Customer Support in online gaming involves assisting players with inquiries, resolving issues and providing a positive experience, ensuring that gamers enjoy a smooth and enjoyable time on the platform.

In this role you could:
-answer customers questions with a professional and friendly service via live chat, telephone and email
-fix all customer queries and questions in a timely manner
-talk to other departments within the company to solve customer queries
-handle complaints or pass them to a supervisor
-add customer information onto a computer
-remain up to date with industry rules and procedures

You'll need:
-customer service skills
-to be thorough and pay attention to detail
-the ability to work well with others
-sensitivity and understanding
-patience and the ability to remain calm in stressful situations
-the ability to accept criticism and work well under pressure
-excellent verbal communication skills
-active listening skills
-to be able to use a computer and the main software packages competently