Head of Infrastructure

Makati, National Capital Region

Posted 6 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Full Time
Experience Required:: More than 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

ABOUT THE COMPANY:
GlobalNet Solutions Group, Inc. (GlobalNet) is a fast-growing and forward-thinking BPO company based in the Philippines that offers business and strategic services to its international client base at competitive rates. At GlobalNet, we value each and every member of our team as they play a vital role in supporting and satisfying our clients' needs. We carefully select and rigorously train every member to ensure top-notch performance. So, join us on our journey to providing exceptional services and making our mark in this fast-paced digital world!

ABOUT THE ROLE
The Head of Infrastructure is responsible for overseeing the effective implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. The successful candidate is operationally responsible for ensuring the availability, integrity, and security of all IT systems and infrastructure. Partnering with key business stake holders, he/she will lead the organizations IT Infrastructure team. He/She shall have the overall responsibility for technology infrastructure planning and deployment of technology for various projects.

KEY RESPONSIBILITIES: WHAT YOUR DAY TO DAY LOOKS LIKE
• Reporting to the CTO, you will lead the technology infrastructure strategy and execution of the enterprise
• Plan and implement opportunities for automation, cost savings, and service quality improvement.
• Provide infrastructure services, innovate and seek to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
• Development of enterprise standards and technology architecture and the IT operations governance process.
• Conduct product and vendor evaluations ensuring best in class technologies and partners
• Participate in the formulation of the company's enterprise architecture and business system plans; assess cost and feasibility, ensure the plan is aligned with and supports the strategic goals of the business.
• Conduct hands-on technical problem-solving, provide leadership and implementation of complex infrastructure, system upgrades and operational troubleshooting.
• Provide comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
• Provides leadership for delivery of 24/7 service operations and KPI compliance.

DESIRABLE SKILLS AND QUALIFICATIONS: YOUR KEY TO SUCCEED IN THE ROLE
• 10+ years’ total experience, including multi-site enterprise ERP environment, including application hosting, voice and data networks, security, and information protection.
• Experience in handling overall infrastructure for a complex organization and network, including multi-country setup, VLAN setup for regulatory requirement, managing data protection, etc.
• Working knowledge and experience of AWS services
• Working knowledge of Storage Area Network (SAN), LAN, and related technologies, Linux-based network communications technology, • High availability and disaster recovery architecture, communication, and related technologies
• Exposure to ITIL concepts and adoption.
• Experience with regulatory compliance issues, as well as best practices in systems application and network security.

PERKS AND BENEFITS: WHAT’S IN IT FOR YOU
• Comprehensive HMO coverage, ensuring your health and well-being.
• Extended HMO coverage to a family member.
• Paid Vacation time as a token of appreciation for your hard work and commitment.
• Paid Sick days giving you time to rest and recuperate
• Convertible unused sick leave earned credits to give you extra cash for staying healthy
• Birthday off to celebrate your special day

READY TO JUMPSTART YOUR CAREER? JOIN US TODAY!
Join us in this exciting journey and together, let’s make a difference in the IT landscape. Your talents are valued, and your contributions make a real impact. Apply now and be part of our journey!