Workforce Analyst
Taguig city, National Capital Region
Posted 8 days ago
- Company:
- Dempsey Direct Hire Employment Management
- Company Description:
- We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
· To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call centre activity.
· To possess knowledge of key call centre metrics such as Occupancy, utilization, service levels, TAT, ASA.
· Responsible for mobilization of staff to meet SLA’s and ensure maximum utilization of agents.
· Must be proficient with Microsoft Excel and Office in order to create reports, templates etc.
- Salary:
- 40.000,00 ₱ Monthly