Helpdesk Staff for Printer & Document Solutions/16-19kMakati
San Antonio Village, Makati, National Capital Region
Posted 10 days ago
- Company:
- Dempsey Inc
- Company Description:
- Is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
1. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.
2. Improves client references by writing and maintaining documentation.
3. Create service tickets for proper coordination to technical department.
4. Investigating and diagnosing incidents and researching solutions.
5. Providing status on service request to customers.
6. Escalating incidents and service requests to the next level of support.
Requirements:
Education Vocational Diploma/Short Course Certificate, Bachelor#39;s/College Degree
Experience Minimum of 1 Year
1. Pay attention to details
2. Have business awareness
3. Consistency of tickets and email update
Personal
Characteristics
1. Active listening on complaint and work to find an effective solution.
Specific Trainings If
Needed For The Job
Key Performance Measurement Indicators
1. Successful closed tickets within 2 days from service done date.
2. Resolve daily tickets within 3 days SLA.
- Salary:
- 19.000,00 ₱ Monthly