Product Owner

Location: Makati City (Hybrid, 2 days onsite)
Schedule: Permanent Nightshift (usually starts at 9 pm or 10 pm)

Education & Experience:
- Bachelors Degree in Business, Computer Science, MIS or equivalent experience is required.
- 4+ years of recent Business Analyst, Product Owner/Manager or Technical Product Manager experience in a SAAS environment is required.
- Experience gathering, creating and managing requirements is required.
- Experience building UI mockups, wire framing and diagramming is required.
- Experience working on third party integrations, REST APIs is highly desired.
- Insurance industry experience is highly desired, including policy management and digital payments.
- Experience working on complex projects with multiple tasks and subtasks.
- Desired: Experience working with tools such as JIRA, Postman, Confluence, diagraming tools such as Visio, mockup tools such as Axure or Figma.

Skills & Abilities:
- Excellent verbal & written communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts.
- Abstract thinking & problem-solving capabilities.
- Ability to take high level concepts and drill down to detail level.
- Excellent project prioritizing skills and the ability to multitask.
- Self-learning, motivated, focused.
- The ability to quickly learn new concepts and products.
- Light to medium QA skill in order to test and identify if the resolution is functioning as expected to meet our customers’ business requirements.
- Comfort with using reading APIs and understanding how multiple systems interact

Key Responsibilities:

- Refine high-level business requirements received by the Product Team and define detailed business and technical requirements.
- Act as consultants with Product Team as needed as they define the high-level business requirements to ensure technical feasibility of the desired feature. As needed, participate in vendor and client interviews.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal stakeholders at all levels to analyze needs and business requirements.
- Be a contributing member of development/QA team. Responsibilities include sprint planning, refine and prioritize team baclog, assist with removing blockers, provide business insight and clarification on requirements and product functionality.

Produce the following artifacts as needed:
- Functional Requirements and User Stories: Use Cases, UI Prototypes, diagrams and detailed business rules.

How to Guides: Configuration and Internal User Guides
- Successfully engage in multiple initiatives simultaneously.
- Work independently with stakeholders to define concepts, review specifications, solicit feedback, gather requirements, and obtain approval for specifications.
- Facilitate UAT process for completed features prior to delivery to production environments to ensure business needs are met as intended.
- Work with Application Support Techs and Delivery Teams to analyze support issues and/or client implementation questions.