Japanese-Speaking CSR (N1 or Native- Can work Hybrid 80k to 95k

manila, National Capital Region

Posted 11 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 5

Job Description

Japanese-Speaking CSR (N1 or Native Speaker)

Location:
Salary Range: 80,000 - 95,000
Employment Type: Full-time, Hybrid

Are you fluent in Japanese, with a proficiency level of N1 or native speaker status? Do you thrive in a hybrid work environment and possess excellent English skills? If so, we have an exciting opportunity for you!

Key Responsibilities:

Provide exceptional customer service to Japanese-speaking clients.
Handle inquiries and resolve issues via phone, email, and chat.
Collaborate effectively with international teams.
Adapt to a hybrid work setup, combining remote and office-based tasks.
Requirements:

Fluent in Japanese, with N1 certification or native speaker proficiency.
Proficient in English (both spoken and written).
Experience in a BPO (Business Process Outsourcing) environment is preferred.
Willingness to work night shifts as needed.
Available to start immediately.
No BPO experience is okay

Benefits:

Competitive salary of 80,000 - 95,000 .
Hybrid work model, offering flexibility and work-life balance.
Opportunity to work with a diverse and dynamic team.
Professional growth and development opportunities.