Quality Assurance Analyst (UK Client) - Alabang
Alabang, Muntinlupa, National Capital Region
Posted 19 days ago
- Company:
- Datablazers, Inc.
- Company Description:
- DBI leads the market through our unique multi-channel survey, providing accurate and responsive lead generation services and consumer data. We are a data owner and controller from our 250-seat call centre based in the Philippines. Continual innovation, in-house expertise and decades of direct marketing experience ensure our data products and professional services are the very best. Our compliant, best-practice solutions deliver ultimate data-driven marketing success. Our Services: -Telephone Lead Generation -List Rental -Bespoke Campaigns -Data Cleansing It is DBI’s aim to be our clients trusted data and call centre partner and to provide our clients with the highest quality data and deliver outstanding levels of customer service.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The Quality Assurance Analyst will monitor and evaluate the quality of inbound and outbound calls to ensure compliance with company policies and procedures. The ideal candidate will have 2-3 years of experience in quality assurance within a call center environment.
Responsibilities:
• Monitor and evaluate inbound and outbound calls to ensure quality standards are met.
• Provide feedback to call center agents on performance and areas for improvement.
• Conduct regular audits and assessments of call recordings and customer interactions.
• Identify training needs and recommend coaching and development opportunities for agents.
• Document evaluation findings and maintain accurate records of quality evaluations.
Qualifications:
• Proven experience as a Quality Assurance Analyst or Quality Assurance Specialist in a call center environment, with 2-3 years of experience.
• Familiarity with quality assurance processes and methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
- Salary:
- 30.000,00 ₱ Monthly