Quality Specialist - BPO Retail - Alabang
Muntinlupa, National Capital Region
Posted more than 30 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
College degree
2 to 3 years of experience in the BPO industry, specifically in QA or quality roles
Previous QA experience
Advantageous to have previous experience with retail accounts or campaigns
The details regarding salary and benefits will be discussed during the recruitment process.
Qualified applicants can expect to be interviewed within 24-72 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom, WhatsApp, Viber, Skype, or Teams upon the applicant's request. In the event of a missed call, a follow-up email from [email protected] and a text message will be sent.
In addition to the above, here is a job description for the QA Specialist role:
Job Description: QA Specialist (BPO - Retail Account)
As a QA Specialist, you will play a crucial role in ensuring the quality and accuracy of customer interactions within the retail account. Your responsibilities will include:
Conducting quality assurance evaluations and assessments of customer interactions, such as calls, chats, and emails
Analyzing and assessing agent performance based on predefined quality metrics and criteria
Providing feedback and coaching to agents to improve their performance and adherence to quality standards
Identifying trends, patterns, and areas for improvement in customer interactions and processes
Collaborating with team leaders and managers to develop and implement quality improvement initiatives
Participating in calibration sessions to ensure consistency and alignment in quality evaluations
Reporting and documenting findings, trends, and recommendations for management review
Staying updated on the latest policies, procedures, and best practices in quality assurance
Contributing to a positive and collaborative team environment
Job Type: Full-time
Schedule:
8 hour shift
Night shift
Rotational shift
Ability to commute/relocate:
Alabang: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:
100% (Required)
The position you are looking for is no longer available. It is possible that this job has expired or has been removed. Please take a look at our open positions.