Product Sales Advisor/Associate

As a Product Sales Advisor/Associate, you will be responsible for advising customers on product selection, features, and benefits to meet their specific needs. You will work closely with customers to understand their requirements, provide product recommendations, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Provide expert product advice to customers, both in-person and remotely.
• Conduct product needs assessments and provide personalized product recommendations, including initial design and cutting lists.
• Develop and maintain product knowledge to stay up-to-date on features, benefits, and applications.
• Demonstrate products, answer questions, and provide product comparisons to customers.
• Conduct product presentations to design companies to promote the company and its product offering.
• Generate and convert leads to quotations, develop a quotation pool as sources of sales and close sales from quotations.
• Collaborate with cross-functional teams to resolve customer concerns and provide solutions.
• Meet and exceed sales targets, while maintaining a high level of customer satisfaction.
• Perform other sales administrative duties as required to complete the sale.
• Stay informed about competitor products, industry trends, and market developments.
• Participate in sales promotions, events, and product launches to drive sales and customer engagement.
• Provide feedback to marketing on customer needs, market trends, and product improvements.

Requirements:

• 2+ years of experience in a Sales, customer service, or product advisory role preferably in a similar industry and/or target market.
• Open for graduates with Bachelor’s Degree in Architecture or Interior Design, or equivalent.

• Proficient in MS Office applications, Sketch up or Photoshop.
• Strong product knowledge or willingness to learn and develop expertise.
• Excellent communication, interpersonal, presentation and customer service skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills to understand customer needs and provide solutions.

Work Environment:

• Work in a showroom environment with high profile customer interaction.
• Spend time engaging with customers on the sales floor and online.
• Collaboration with internal teams for order fulfillment and customer service.
• Occasional travel for training, product launches, or sales events.

What We Offer:

• Competitive salary, commission and incentive structure.
• Opportunities for advancement and professional growth.
• Comprehensive training program to ensure success.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.