Customer Relations Service Manager

* Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.
* Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback.
* Formulates system improvement for the Engineering support group such as the Service
* Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
* Negotiates service contracts.
* Establishes and develops systems and procedures on how to handle service requirements.
* Monitors and evaluates cost saving measures for office supplies and maintenance.
* Maintains close liaison with customer and principals.
* Assists and monitors service schedules and operations.
* Acts as the Officer-In-Charge for office management in the absence of the Engineering &
* Service Senior Manager.
* Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables.
* Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general.
* Performs other related tasks that may be assigned from time to time.