ECommerce Team Leader

Muntinlupa, National Capital Region

Posted 27 days ago

Company:: Nityo Infotech Services Philippines Inc.
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Location: Alabang, Muntinlupa (Hybrid, 3 days onsite)
Schedule: Shifting

JOB SCOPE AND MAIN RESPONSIBILITIES:
eCommerce Sr. Team Leader will be responsible to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures. He/she will be in charge of managing service level agreements and ensuring services meet the business need.

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
Manage the Application Maintenance team of the System Integrator / Partner
Plan Application Maintenance releases and hotfixes
Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
Manage escalations on issues impacting productive applications
Track Application Maintenance KPIs and System Integrator Service Levels
Bug/Defect triage

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE
Ticketing Management System suite (must have)
Atlassian Suite (nice to have)
eCommerce processes knowledge (must have)
eCommerce applications functional knowledge (must have)
Software Development Lifecyle (Waterfall or Scrum) (must have)
Web SDLC (nice to have)
Previous experience in IT eCommerce team or System Integrator (must have)
Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS), IBM Websphere, eCommerce platforms (nice to have)
Experience working with offshore teams (nice to have)
Basic reporting and data/processes analysis skills (must have)
Proficient in English (must have)