Housekeeping Attendant

JOB SUMMARY:
The Housekeeping Attendant is primarily responsible for cleaning and maintaining common areas, resort
grounds, common area restrooms and shower areas, function rooms, activity areas, and various admin
offices. The Housekeeping Attendant is also expected to perform tasks related to the maintenance and
upkeep of guest rooms, which includes room maintenance duties as well as laundry operations.
Additionally, the Housekeeping Attendant must demonstrate a willingness to be trained and the ability to
multitask. These qualities of a Housekeeping Attendant and their related responsibilities ensure that all
of the facilities of our resort meet sanitation requirements and provide a comfortable space for guests
and employees.
PRIMARY DUTIES AND RESPONSIBILITIES:
WELCOME HOME EXPERIENCE
• Maintain proper grooming with a complete uniform.
• Always greet guests with a smile using our signature greeting.
COMPANY POLICIES AND PROCEDURES
● Must learn the corporate policy and operations manual.
● Must maintain all brand standards at the highest level.
SANITATION AND SAFETY PROTOCOLS
● Must learn sanitation and proper garbage disposal regulations.
● Must ensure compliance with safety and sanitation policies in all areas of the resort.
● Must wear PPE and use proper cleaning equipment.
GENERAL HOUSEKEEPING OPERATIONS
● Provide the highest standards in housekeeping functions and complete given checklists.
● Remove all debris, spots, and stains from floors and hallways.
● Responsible for dusting and mopping floor surfaces.
● Daily inspection and cleaning of doors and glass windows in common areas.
● Clean walls, furniture, and fixtures.
● Ensure the following areas meet inspection standards:
○ PUBLIC AREA
■ Ensures all garden areas are properly maintained.
■ Ensures the back of the house and common areas, including stairways,
lounge areas, and elevators, are clean and absent of hazardous
materials.

○ FUNCTION ROOMS AND ACTIVITY AREAS
■ Ensures organization and cleanliness of all function rooms and activity
areas such as but not limited to: Paros Art Gallery, Grand Ballroom, Kids
Camp, Karaoke Rooms, Wellbeing Room, Gym, Spa, Swimming Pool
Area.

○ ADMINISTRATIVE OFFICES
■ Ensure that the CCTV and Luggage Holding Area, Reservations Team
Office, Front Office, Admin Office are clean and void of hazardous
materials.

SERVICE REQUESTS
● Report any repairs needed in common areas to the Front Desk.
SANITATION & GARBAGE DISPOSAL
● Collect and properly dispose of all public area garbage.
● Sanitize all resort areas.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

ROOM OPERATIONS
● Check the housekeeping cart and equipment regularly.
● Ensure each room is cleaned within the designated TAT (Turnaround Time).
● Conduct thorough room inspections.
● Dispose of trash from the rooms properly.
● Collect soiled linens and towels from the rooms.
● Dust tables and chairs.
● Check mirrors, glass, and windows daily.
● Make beds properly.
● Ensure amenities are complete and organized.
● Sweep and mop the floors daily.
● Transport soiled linens to the laundry area daily.
● Monitor the endorsement logbook to facilitate smooth handovers during shifts.
ROOM ASSET INVENTORY
● Inspect check-out rooms for all room assets:

a. Fixtures such as bed, air-con, TV, refrigerator, led mirror, toilet facility, chairs
and tables, closet, microwave, SDB, locks, windows, lamps, paintings, décor, etc.
b. Loose Assets such as TV remote / Air-con Remote, Hanger, Luggage Rack,
Towels

● Inform the Front Desk of any damaged or missing items during guest check-out and
issue an (IR) Incident Report before the end of the shift.
● Report all repairs to maintenance via Job Order Requests.
ROOM MAINTENANCE
● Ensure rooms are in good condition.
● Check if electrical, plumbing, and other systems are functional.
● Fill out and monitor the completion of Service Requests.
ROOM CONCERN
● Attend to guest concerns, address them, and escalate if beyond housekeeping functions.
● Fill out a Guest Request Form if additional amenities or materials are necessary.
LAUNDRY OPERATIONS
● Maintain the orderliness and cleanliness of the laundry area.
● Collect used and soiled linens and towels from room attendants.
● Sort all linens and place them in designated containers.
● Wash linens and towels.
● Dry the washed linens before transferring them to the ironing area.
● Iron and fold the dried linens.
● Deploy processed linens and towels to designated areas.
LINEN / TOWEL SEGREGATION
● Carries out proper segregation, collection, and acceptance of laundry:
o Keep all soiled linens and towels sorted by item in separate laundry bags.
o Count the received items for laundry.
o Complete the Laundry Pull-out Form for monitoring.
o Monitor all linens and towels by logging items “For Laundry” and “For Release” in
the monitoring form.
o Count and sign for delivered laundry to confirm receipt and process payment, if
any.

LINEN AND TOWEL ASSET INVENTORY
● Perform critical inventory tasks to ensure the correct number of linen and towel assets
are in stock.
● Maintain updated and accurate records of inventory, including transfers and cycle counts.
● Report damaged or missing items to the immediate supervisor.
● Report all laundry machine repairs to maintenance immediately through Job Order
Requests.
REPORT SUBMISSIONS:
● Submit a Daily Accomplishment Report every cut off.
● Conduct regular inventory of assets including discarded ones.
● Regularly log reports with photographic proofs of accomplishment of tasks as required.
SHIFT COVERAGE:
● Performs tasks, duties and covered shifts of colleagues in their absence.
● Inform immediate supervisor of any scheduled or unscheduled absences.

OTHER TASKS:
● Undertake other duties and tasks that may be assigned from time to time with a positive attitude.
KEY PERFORMANCE INDICATORS:
● Competencies Required to be Successful (35%)
● On-time Achievement of Company Goals (35%)
● Compliance to Company Policies and Work Culture (30%)
o Punctuality
o Behavior
KPIs are based on the following:
● Competencies:
■ Technical Skills - Understands job requirements, function and tools needed to
execute a job.
■ Quality of Work - Quality work free from errors and mistakes.
■ Company Policies & Procedures - Follows company policies and procedures.
■ Reliability - Being on time whether logging in for the day or when submitting
reports; being readily available to extend hours to complete tasks; completing
tasks assigned on time; can be trusted to handle tasks independently.
■ Organization - Organizes the workplace and schedule to complete tasks.
■ Team Player - Works with others harmoniously and responds positively to
additional requests from the team.
■ Customer Focus - Attentive to guest inquiries and complaints and addresses
them with urgency.
■ Engage - Commits to the Mission and Vision of the company. Motivated to work
everyday and has a positive personality that can influence his/her co-workers.
■ Productive - Efficiently uses time, energy, and resources to achieve a
meaningful outcome or goal. Being proactive.
■ Respectful - Treats guests, residents, co-workers, and superiors with respect.
● Goal-orientedness:
■ Completion of Tasks
■ Timely Submission of Reports
● Compliance:
■ Punctuality
● Number of Absence
● Number of Late
■ Behavior
● Reprimands Received

QUALIFICATIONS:
❖ Male or Female.
❖ Aged 21-35 years old, preferred.
❖ Must have completed at least 2 years of any field; Hospitality Management or related field a plus.
❖ With NCII training certificate.
❖ Must be willing to work in Mabini, Batangas.
❖ Good knowledge in Housekeeping Department.
❖ Enthusiastic and adaptable, with a positive, can-do attitude and a willingness to learn.
❖ Must be physically fit and with good stamina.
❖ Must be able to accommodate flexible work schedules.