Front Office Manager

Job Summary:
We are looking for a top-notch Front Desk Manager who is adept at managing front desk operations and reservations of a Bali inspired resort spa, handling guest inquiries and resolving concerns, and ensuring smooth day-to-day operations. He/She possesses exceptional customer service and leadership skills, strong time management and organizational skills and is financially minded.

Job Duties and Responsibilities:
Defining and implementing front desk objectives and procedures.
Tending to guests' inquiries, complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept welcoming, clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Hiring and training staff and managing the shift schedules.

Job Qualifications:
Bachelor's degree in Hotel and Restaurant Management, Tourism, or similar.
A minimum of 1 year of experience as a front desk manager or similar.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.