Cloud Technical Support ( Hybrid / Php 35000 / Pasay City)

Pasay, National Capital Region

Posted 27 days ago

Company:: JK Network Services
Company Description:: A recruitment company in the Philippines that provide jobs to Non-Bilingual and Bilingual Applicants.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

NEW URGENTLY POSITION CLOUD TECHNICAL SUPPORT APPLY NOW!
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Company Profile: A BPO Company providing a financial services, healthcare and technology

Position: Cloud Technical Support
Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000

Benefits:
• Work-life Balance
• Telecommunication Allowance
• Competitive Salary Package
• Annual Performance Appraisal
• Salary Increase

Job Requirements:
• At least high school graduate
• With 1-2 years’ experience in customer service/support role
• With 1-2 years application-based support experience
• Experience in Cloud based software
• Willing to work in Night Shift
• Can start ASAP

Job Responsibilities:
• Responsible for taking calls from clients to resolve technical issues (Microsoft OS and IOS)
• Troubleshoot any issues that may arise during database updates, new program installations, or server migrations.
• Resolve technical escalations from the Product Support phone or chat team.
• Schedule and conduct follow-up call with clients about ongoing technical concerns.
• Meet or exceed center metrics and service level

Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview