Workforce Management Scheduler

Pasay, National Capital Region

Posted 30 days ago

Company:: Metacom
Company Description:: An outsourcing company that offers staffing solutions to all types of companies and small businesses. We believe the right person can make a real difference for every company, and we're looking for people to make a difference for us.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

Are you thrilled about delivering outstanding customer service? We're hiring a vibrant WFM Scheduler to join our team in Pasay - Mall of Asia.

Your Key Responsibilities
Make and manage schedules for our customer service team. Ensure the schedules have optimal coverage.
Check real-time data to make adjustments and ensure its efficiency.
Work with various scheduling tools to maintain accuracy and meet its needs.

Needed Qualifications
College graduate or having completed at least one year of college.
At least two years of hands-on experience in WFM in a call center inbound voice process.
At least one year of scheduling experience. You must have used any of the following tools: eWFM, Blue Pumpkin/Impact 360, or IEX.

Perks You'll Enjoy
Up to PHP 33,000 salary.
HMO plus three dependents.
Twenty-two paid holidays.
Thirteenth month pay.
Company-sponsored trips or retreats.

Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the "Apply Now" button.