CSR Bilingual Manager (Mandarin)

Ortigas, National Capital Region

Posted 30 days ago

Company:: ICrescere Services Corp
Company Description:: ICrescere is a recruitment firm with a mission of providing companies with most trusted and highly-skilled professionals using the most efficient yet affordable recruitment solution towards a highly innovative and competitive market.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Responsible for overseeing a team of Customer Service Representatives who communicate with clients primarily in mandarin. You will play a vital role in ensuring exceptional customer service delivery while managing a team of 20-30 individuals.

Qualifications:

Bachelor’s Degree is required
Able to speak, write, and read Mandarin and English fluently
Minimum of three (3) years experience as Operations Manager (or equivalent) in a BPO Setting is required
Background in Fintech Industry will be an advantage
Has experience handling Voice, Chat, and Email lines of business
In-depth knowledge of customer service principles and practice
Willing and able to work onsite/in-office daily