Customer Service Representative - Email Support

Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Customer Service Representatives – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are looking for a Customer Service Representative with expertise in delivering exceptional support through emails. Will act as a liaison, provide product/service information, answer queries, and resolve any emerging problems that our customer accounts might face
with accuracy and efficiency.

What you’ll be doing:

We support our clients' customers with their inquiries, including, but not limited to, cancellation and refund requests, through emails.
Develop and maintain long-term relationships with stakeholders within the assigned account.
Provide stellar customer service to our partner's customers through email within the prescribed service level agreement.
Advocate for the customer by documenting customer feedback and sharing insights with the partner.
Resolve customer concerns and coordinate with our client’s partner vendors and other departments.
Produce self-help resources including knowledge base content, video snippets, and more.
Conduct ongoing meetings via video conference with our US partner to communicate best practices, share updates, ask questions, and strengthen our relationship with the partner.

Qualifications and Requirements:
At least 2 years experience as a customer service representative or technical support representative in the BPO industry preferably in the transportation or travel industry.
Experience navigating a CRM, preferably Zendesk.
Tech-savvy with a strong background navigating Google Workspace.
Strong email support skills.
Excellent ability to communicate, extremely detail-oriented.
Excellent oral and written communication is vital.
Organized mindset and an ability to manage time effectively
Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
Willingness to step up to greater responsibility, strong desire to contribute to overall goals

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!