Server Technical Support Representatives(START ASAP)

SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)
CEBU CITY LOCATION

Main Responsibility:
● Main contact of customers for IONOS Support
● Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
● Proactively inform and report to the supervisor for support related issues
● Recommend solutions to customer issues and concerns
● Attend coaching sessions and participate in organizational activities
● Interact with team members and other departments within the company
● To be customer service oriented and to ensure customer satisfaction
● Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
Qualifications:
● At least 2nd year College Level or Graduate of an IT or Computer Science course
● At least 6 months sales/customer service and/or technical support experience
● Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
● Knowledge in basic email client set-up is an advantage
● Excellent English Communication Skills
● Ability to remain calm and professional in all circumstances
● Highly Motivated and Target Driven
● Willing to work on shifting schedules
● Solutions-oriented