Technical Support (Hardware) / Php30000/ Online Process

Pasig, National Capital Region

Posted more than 30 days ago

Company:: JK Network Services
Company Description:: A recruitment company in the Philippines that provide jobs to Non-Bilingual and Bilingual Applicants.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 7

Job Description

Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services

Position: Technical Support (Hardware)
Company Industry: BPO Company
Work Location: Ortigas
Work Schedule: Morning-Mid shift
Work Set Up: Onsite
Salary: Php 25,000-Php 30,000

Job Requirements:
• 2-3 years’ experience in Customer Support and Technical communication
• Experience in troubleshooting different hardware and software issues
• Familiarity with basic phone etiquette and excellent listening abilities.
• Strong written and vocal English communication abilities.
• Open to work onsite

Job Responsibilities:
• Responsible for responding to all customer request and inquires
• Accurately responds to clients’ questions via email, phone and other channels.
• Actively participation to company training
• Troubleshoot issues with team members and technical resources as necessary to guarantee
• complete resolution.
• Building a good relationship with client and customer

Recruitment Process:
• Paper Screening
• Hr Interview
• Hiring Manager Interview