Trainer
Makati City, National Capital Region
Posted more than 30 days ago
- Company:
- CoCo Fresh Tea & Juice managed by TFI Group of Companies
- Company Description:
- CoCo Fresh Tea & Juice is the leading brand in the fresh tea beverage industry, was founded at Tamsui, Taiwan in 1997. CoCo Philippines is the 2nd largest in terms of number of stores there are more than 70 branches in the Philippines. 1st store was at Eastwood which opened November 2013, we are on our 9th year. The company is very stable and continues expansion.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Trainers conduct training sessions with new team members, using various training methods to engage employees, including hands-on activities related to the store operations.
Trainers learn all store operations in order to design relevant, effective training and orientation programs for team members
Trainers evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.
Trainers collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.
Act as a consultant of team members for challenges they have on the job
Assign a buddy to new team members to ensure proper implementation of the store operations
Observe how team members and cashiers interact with clients to identify areas of improvement
Organize role-playing activities to simulate difficult client cases
Advise salespeople how to upsell products and services
Apply various sales training techniques (e.g. gamification, case studies and group activities)
Maintain updated records of training curriculum and material
Design and implement orientation programs for new employees
Assess the training needs of all individuals and teams and conduct training for them
Train the salespeople on how to promote company’s products and services effectively Perform training sessions with new employees through various methods to engage employees
Implement different sales training techniques such as gamification, group activities or case studies
Keep updated records of training materials and modules
Document the activities in a report and share the same with higher management
Research and implement new training techniques for our organization