Cloud Application Support Technician

We Are Hiring - Cloud Application Support Technician, Purely Home-based

We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.

If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.

As a Cloud Application Support Technician, you will be responsible for:
Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and
system administration.
Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.

As a Cloud Application Support Technician, you need to have:
At Least One (1) Year of Experience in Unix, Linux Scripting
At Least Two (2) Years of Experience in Technical Customer Service
At Least Two (2) Years of Experience/Knowledge in Azure or AWS
Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
Proficient in The Use of Online and Remote-connecting Software
Familiarity with Testing and Validation Processes for New Software Releases
Experience with Application Monitoring and Performance Tuning
Strong Analytical and Problem-Solving Skills
Excellent Verbal and Written English Communication Skills

It’s not required, but it would be great if you already have the experience with the following:
Previous experience working with financial, insurance, or healthcare companies is desired.
Significant work experience in customer service
Significant work experience in basic technical support
Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA
Demonstrated ability to function in a non-scripted helpdesk environment
Working knowledge of Windows and/or Linux systems
Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph
Technical knowledge of Active Directory

Working Hours:
8:00 pm to 5:00 am Philippine Time