Cloud Application Support Technician
Davao, Davao del Sur
Posted more than 30 days ago
- Company:
- Dev Partners
- Company Description:
- Dev Partners is a remote resources company with a team operating in the Philippines, helping global companies scale their business IT needs. We strive to be the region’s leading tech employer. We provide resources and software design and development services on a contract-based outsourced staffing at attractive rates for markets in Australia, New Zealand, United States, United Kingdom, and Canada. Whether you are an IT-company, a well-established financial or real-estate venture, or a budding entrepreneur of an up and coming start-up, we can always assist you by offering pre-screened outsourced talents. We will also take care of tedious functions such as HR activities, IT operations, project management, and software development life cycles, so you can focus more on your company’s growth and success. With our agile recruitment process we are confident that the talents we provide can certainly meet your demands, and we continuously build them up to be able to keep up with your requirements.
- Contract Type:
- Remote
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.
If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.
As a Cloud Application Support Technician, you will be responsible for:
- Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
- Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
- Unix Skills: Utilize extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
- Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
- Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
- Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
As a Cloud Application Support Technician, you need to have:
- At Least One (1) Year of Experience in Unix, Linux Scripting
- At Least Two (2) Years of Experience in Technical Customer Service
- At Least Two (2) Years of Experience/Knowledge in Azure or AWS
- Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
- Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
- Proficient in The Use of Online and Remote-connecting Software
- Familiarity with Testing and Validation Processes for New Software Releases
- Experience with Application Monitoring and Performance Tuning
- Strong Analytical and Problem-Solving Skills
- Excellent Verbal and Written English Communication Skills
It’s not required, but it would be great if you already have the experience with the following:
- Previous experience working with financial, insurance, or healthcare companies is desired.
- Significant work experience in customer service.
- Significant work experience in basic technical support.
- Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA.
- Demonstrated ability to function in a non-scripted helpdesk environment.
- Working knowledge of Windows and/or Linux systems.
- Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph.
- Technical knowledge of Active Directory.
Working Hours:
- 8:00 pm to 5:00 am Philippine Time
We encourage you to apply regardless of meeting all qualifications and/or requirements!
Apply now and be part of our team!
Looking forward to hearing from you soon!