Dynatrace Developer

Qualifications
• Bachelor’s degree in Science/IT/Computers or equivalents.
• 5-6 yrs experience with Dynatrace Platform
• Must have administration & management experience with Dynatrace SaaS or Managed clusters.
• Strong Knowledge of ITSM processes
• Design and develop innovative solutions to integrate Dynatrace in customer environment and make
it a part of their day-to-day operations.
• Ensure and document full deployment of Dynatrace product in customer environment.
• Dynatrace Database Health Analysis.
• Must be able to configure pure path, collector and agent for Dynatrace
• Knowledge on APIs and integrations.
• Generate and analyze thread Dump.
• Must be able to troubleshoot and diagnose issues.
• Hands on expertise on other monitoring tools like Solarwinds , PRTG, Splunk etc.
• Should be able to do technical Documentation, Impact Analysis, RCA, Workaround, etc.
• Perform peer level code review, prepare test cases and unit testing.
• Strong written and verbal communication skills are preferred.
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions, resolving
issues or in making recommendations.
• Able to work in Shifts to serve the customers better.
• Willingness to learn new technologies and achieving higher technical skills.
• Team player who will innovate & will think out of the box to continue improving the way Amdocs
serves its customer.
• Focus on innovation and GenAI related technologies.
Job Description
Technical & Business Operations Analyst
• You will provide engineering expertise to tackle, modify and engineer software solutions and
configurations to ensure the product/solution performs within efficient design specifications.
• Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes
to ensure continued operability of the software solution.
• Demonstrate continuous improvements and increased efficiency to the software or business
processes by using Software Engineering tools, innovative techniques and the reuse of existing
solutions.
• Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for
example, responsiveness, resolution, software quality SLAs, etc.
• Internal/external customer's interface to improve the understanding of customer problems, and
verifies that an appropriate resolution has been applied.