Reporting Analytics Business Systems Analyst (WFH & start ASAP)

Cebu City, Cebu

Posted 16 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

The Salesforce Business Analyst will work closely with business stakeholders and development resources to analyze customer driven requirements, document existing processes, design efficient solutions, and write technical documentation for implementations, integrations and enhancements to the Salesforce.com platform. This position will be responsible for gathering business requirements, creating user stories, and designing scalable, best practice solutions for critical business projects in the data analytics and reporting space.

Responsibilities:
• Gather requirements from both internal and external subject matter experts.
• Demonstrate a strong command of the SDLC lifecycle e.g. requirement analysis, design, development and testing.
• Build strategic partnerships/relationships with key business stakeholders from various departments throughout the organization.
• Exhibit strong analysis, oral and written communication skills.
• Assist in problem and issue resolution with project/product manager and report progress on initiatives in a summarized written format.
• Create project related documents including technical documentation, system requirements and traceability matrices.
• Work directly alongside QA team to produce release documentation and system test scripts.
• Lead business process analysis sessions.
• Participate in small team design sessions while contributing to the overall design.
• Organize, conduct, and participate in presentations and application walk-throughs.
• Manage tasks and meet assigned project delivery dates.
• Identify & contribute to process improvement activities.
• Build and maintain positive relationships with customers and internal staff.
• Organize and manage EIS roadmap by participating in client discussions to determine top priority features.

Qualifications
• College degree or equivalent experience.
• Minimum of 2 years’ experience in Business Analysis with exposure to project management.
• Minimum of 2 years’ experience on the Salesforce platform.
• Exposure to various development methodologies including SDLC, Waterfall & Agile practices.
• Candidates should have a strong command of data principles. Experience working with powerBI, SQL, reporting and analytics projects.
• Experience with Custom Objects and integrations preferred.
• Must be able to produce high-quality work as part of a fast-paced, dynamic team.
• Strong verbal and written communication skills, with proven technical writing abilities.
• Strong team player with excellent interpersonal and communication skills.
• Ability to effectively manage multiple priorities with minimal supervision.
• Systematic, disciplined and analytical approach to problem solving; detail oriented.
• Flexibility to work overtime.
• Prefer candidates with multi-family real estate or financial reporting experience.