Salesforce Administrator III (WFH setup & start ASAP)

Cebu City, Cebu

Posted 8 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Salesforce Administrator III

This person will design, configure and deliver solutions for RealPage’s internal customers as a Salesforce.com Administrator. The individual in this role will be able to understand and translate technical requirements into working solutions within the Salesforce.com platform. These solutions will leverage out of the box functionality native to Salesforce.com. The successful candidate will have a minimum of 6 years of relevant work experience and be adept at developing working and thoroughly tested solutions while managing their time in a collaborative team setting.

Responsibilities
● Administration, development, and design of RealPage’s Salesforce.com Sales Cloud instances
● Daily administration and end-user support of Salesforce.com applications including but not limited to; managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts, formulas, validations, data backups, writing requirements, design solutions/configurations, and communicating Salesforce.com functional updates to users at RealPage.
● Create and manage custom reports, complex workflow rules, approval processes and data validation to support business processes.
● Collaborate with internal stakeholders to develop & implement business requirements, best practices, process flows, configuration and testing.
● Manage and maintain sandbox instances, data migration, environment comparisons and version update control.
● Train end users and prepare related documentation (training materials, process and data flows, and use cases).
● Remain current on Salesforce.com best practices and technologies.
● Lead significant projects on the Salesforce platform
● Guide and mentor more junior level Salesforce Administrators on the team

Qualifications
● Minimum 6 years experience as a Salesforce.com Administrator for a SaaS organization.
● Salesforce.com Advanced Administrator Certification required
● Deep understanding of the Salesforce.com product suite including Sales Cloud, Service Cloud, Marketing Cloud, Platform and the App Exchange
● Proficiency with the Salesforce.com data loader for import, update, and export activities in Salesforce.com
● Proven ability to thrive in fast paced & dynamic high growth environment
● Proven ability to complete tasks in a resourceful and effective way.
● Experience with agile software delivery methodologies
● Excellent Client-facing written and oral communication and presentation skills
● Experience leading medium to large Salesforce based projects and implementations
● Experience creating and enforcing system governance on the Salesforce platform

Preferred Skills
● Salesforce.com Platform Developer I or Platform App Builder Certifications
● Experience with Docusign management and integrations
● Experience with Pardot administration and reporting
● Experience with Einstein Analytics
● Experience with Seismic, SalesLoft, GainSight
● Experience working on Apttus Contract Management