Healthcare Account Voice Customer Service Representative / Bohol

Tagbilaran, Bohol

Posted more than 30 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

Job Description:
IBEX Global Solutions is currently seeking a highly motivated and customer-oriented individual to join our team as a Healthcare Account Voice Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to healthcare account customers, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities:
• Handle inbound and outbound calls from healthcare account customers, providing assistance, answering inquiries, and resolving issues.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Provide accurate and detailed information about healthcare products, services, and policies.
• Document customer interactions and update customer records in the system.
• Collaborate with other team members and departments to resolve complex customer issues.
• Meet or exceed performance metrics, including customer satisfaction, call quality, and productivity targets.

REQUIREMENTS:
Age requirement:
• Minimum 18 years old
Education:
• Completed K12 or at least 2 years of college
Experience:
• High School graduates need at least 6 months of BPO experience for International accounts or 1 year for local accounts
• Excellent written communication skills

BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTERS:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday
- 3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday

3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your source)

We look forward to meeting you!
*Please bring 1 Valid ID
*Terms and Conditions Apply