Hotel Receptionist

Manila, Albay

Posted 10 days ago

Company:: Hilton Manila
Company Description:: Hilton Hotels & Resorts is a subsidiary of Hilton Worldwide, a hospitality company that operates a portfolio of 22 distinct hotel brands. The company was founded by Conrad Hilton in 1919 and has since grown to become one of the largest hospitality companies in the world, with over 7,500 properties across 120 countries and territories. Hilton Hotels & Resorts is headquartered in McLean, Virginia, and is a subsidiary of Hilton Worldwide. The company operates a range of hotels, from budget-friendly options like Motto to luxury properties like Waldorf Astoria. Hilton Hotels & Resorts is known for its commitment to providing exceptional custome.r service and has been recognized for its customer service excellence
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

Receptionist

As our hotel receptionist, you’ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with administrative tasks at the front desk to ensure operational efficiency.

What You'll Do

Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Use hotel management software for check-ins, check-outs, and guest information

What You'll Need to Get the Job Done

1+ year experience as a hotel receptionist or in a customer service role
High school diploma, GED, or equivalent
Fluency in English but not compulsory
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor

What Will Make Us Really Love You

Experience using hotel management software
Familiarity with local attractions and services
Ability to communicate in multiple languages but not compulsory
Ability to upsell hotel services and amenities

What You'll Love About Us

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our guests to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

Retirement: 401(k) plan with employer matching
Healthcare: Medical, dental, vision, and mental wellness coverage
Life insurance: Group life insurance through our partner
Charitable giving: Donation matching to a charity of your choice
Time off: Flexible PTO policy with floating holidays
Remote program: Virtual team-building events, internet stipend, and ongoing support
Career development: Professional development reimbursement program
Family care: Parental leave for all new parents