Technical Support Representative (CSR/Tech Support)
IT Park Cebu, Cebu
Posted more than 30 days ago
- Company:
- Cobden&Carter
- Company Description:
- Cobden&Carter is an International Talent Solutions / Recruitment firm expert in seeking high quality candidates.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 4
Job Description
-Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
-Proactively inform and report to the supervisor for support related issues
-Recommend solutions to customer issues and concerns
-Attend coaching sessions and participate in organizational activities
-Interact with team members and other departments within the company
-To be customer service oriented and to ensure customer satisfaction
-Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
QUALIFICATIONS:
-At least 2nd year College Level or Graduate of an IT or Computer Science course
-At least 6 months sales/customer service and/or technical support experience
-Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
-Knowledge in basic email client set-up is an advantage
-Excellent English Communication Skills
-Ability to remain calm and professional in all circumstances
-Highly Motivated and Target Driven
-Willing to work on shifting schedules
-Solutions-oriented
LOCATION: IT Park, Cebu
WORK SET-UP: Onsite , Shifting (Dominantly Midshift / Nightshift)