Customer Service Representative

Iloilo City, Philippines, Iloilo

Posted 15 days ago

Company:: Geco Philippines
Company Description:: GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources. We are best known in the Asia Pacific market as a qualified provider of Specialist SAP Resources. We have been operational in the Asia Pacific IT marketplace since 2006 when we were setup as an Asian arm of GECO-Group, a German market leader in the IT project and recruitment market. Since the year 2018, we operate as an independent company with our headoffice in Singapore. GECO Asia operates under an Employment Agency Licence No. 07C4453 issued by Singapore Ministry of Manpower. Going beyond Technical Skills & Qualifications The main differentiator for GECO Asia to achieve such high deployment numbers has been our blended approach on technical and soft-skill training to meet the actual job requirements. This approach has allowed us to prepare consultants who are better enabled for systems integration and consulting nature of work. Here are the key reasons of our success over the years: Stay relevant to the market by investing in NextGen technology skills React fast to address the changing demand in technology stacks Solid hiring practices with MD interviewing key personnel who join the company Coaching and mentoring support for consultants to stay relevant and engaged
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 100

Job Description

Job Title: Customer Service Representative
Location: Iloilo City, Philippines
Company: Geco Asia Philippines
Job Type: Full-time
Salary: Up to 35,000 PHP + Skills Premium Pay
Benefits:
Health Maintenance Organization (HMO) coverage for employee on day 1 plus free coverage for 3
dependents
Quarterly appraisals and monthly performance incentives
Up to 30 days paid leave with up to 21 days convertible to cash
Non-taxable meal and transportation allowance
Night differential
Group life insurance
Onsite clinic and free emergency medicine
Wellness programs
Requirements:
Must be at least 18 years old
High school or senior high school graduate
Excellent English communication and interaction skills
Prior experience in Business Process Outsourcing (BPO) preferred
Willingness to work in shifting schedules
Responsibilities:
Provide exceptional customer service via phone, email, and chat
Handle inquiries, resolve complaints, and provide appropriate solutions
Maintain a high level of professionalism and empathy in all interactions
Accurately document customer interactions and transactions
Meet or exceed performance targets and quality standards
Collaborate with team members and other departments to ensure customer satisfaction
Stay updated on product knowledge and company policies
Skills:
Strong verbal and written communication skills in English
Ability to multitask and prioritize in a fast-paced environment
Excellent problem-solving skills
Proficiency in basic computer applications
Ability to work effectively in a team as well as independently