Customer Relations Manager
Makati, National Capital Region
Posted 4 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- I am Vito Vergara, a Talent Acquisition Specialist from Dempsey Resource Management Inc. And as the same, I am commissioned by our client company to source and endorse candidates for different posts. Positions being offered are for direct and permanent hire by the company client itself, not under agency and absolutely NO fee from your end is required. In other words, I merely act as a conduit for you and our company client.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
QUALIFICATIONS:
• Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
• With at least five (5) years' customer service experience as a Manager
• Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
• With good customer service, negotiation, and presentation skills
• High proficiency in MS Office especially in MS Excel.
RESPONSIBILITIES:
• Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.
• Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback.
• Formulates system improvement for the Engineering support group such as the Service
• Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
• Negotiates service contracts.
• Establishes and develops systems and procedures on how to handle service requirements.
• Monitors and evaluates cost saving measures for office supplies and maintenance.
• Maintains close liaison with customer and principals..
• Assists and monitors service schedules and operations.
• Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
• Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables.
• Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general.
• Performs other related tasks that may be assigned from time to time.
SALARY:
• P55,000 - P60,000
WORK LOCATION:
• Makati City