Engineering and Service Senior Manager

SUMMARY: Responsible for the overall operations of the Engineering Department.

QUALIFICATIONS:
Engineering Graduate, preferably a licensed Mechanical Engineer

* With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management
* Knowledgeable in kitchen, laundry equipment, & air-conditioning
*With at least ten (10) years' experience as a Manager
* With experience in after sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
*With good customer service, negotiation, and presentation skills
*High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES:

*Organizes, plans and coordinates all after sales activities of the department.
*Maintains close liaison with customers and suppliers.
*Prepares summary of parts sales forecasts for the division.
*Negotiates service contracts.
*Updates management on the progress of escalated service activities and acquires management approval on recommended action.
*Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports.
*Prepares and/or reviews costing and selling prices to maximize contribution and win biddings. Manages the credit and collection activities of the department. Ensures that Ars are paid on time.
*Recruits and assigns enough qualified personnel to adequately cover customer service requests.
*Works hand in hand with customer’s installation and maintenance engineers until every major equipment purchased is installed and commissioned.
*Provides the necessary personality in closing or finalizing sales negotiations and contracts. *

HIRING RANGE : Php 60,000-120,000

NOTE : This is DIRECT HIRE, this is not an AGENCY.