Customer Service Associate - Pasig

JOB OBJECTIVE:

Responsible for answering customer questions, concerns and inquiries, taking care of customer complaints with the goal of ensuring a positive customer experience.

DUTIES AND RESPONSIBILITIES:
· Responds promptly to incoming customers’ inquiries and concerns.
· To conduct feedback and possible suggestion on all clients regarding on the process
· Handles and resolves customer complaints in a professional manner and within quality standards.
· Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.
· Providing necessary explanations, solutions, and guidance to resolve issues.
· Keeps and maintains records of customer inquiries, complaints and actions taken.
· Informs clients/customers about the payment process, guidelines and their payment balance.
· Responsible for day to day sending of payment confirmation and payment receipts to Treasury Department for posting of payments.
· Processing of Certificate of Full payment or any loan documents requested by client
· Processing of payment adjustments based on customer’s request.

JOB SPECIFICATIONS:

- Graduate of any four-year Business Course
- Must have product and process knowledge
- Must have knowledge on customer service principles and practices
- Possesses excellent communication and listening skills
- With professional attitude and strong work ethics
- Has the ability to build and maintain good relationship with clients
- Computer proficient especially Microsoft Word, PowerPoint and Excel