Facilities Engineer (service desk call center agent) - Taguig

TASQ Staffing Solutions is seeking a highly motivated and experienced Senior Facilities Executive/Engineer (with experience on the service desk) to join our team in BGC, Taguig. The ideal candidate will be responsible for supporting Service Desk Clients and ensuring the achievement of prompt response, high-level customer service, and technical first-contact support. The Senior Facilities Executive/Engineer will also assist with managing escalated user issues and creating updates to process and procedure documentation as required.

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
15% Night Differential
24 Leaves Annually
Key Requirements:

Bachelor's degree graduate of Engineering (Electrical/Electronic/Environmental/Health/Safety/Others) or equivalent.
Must have at least 3 years of working experience in the related field (facilities/engineer under a service desk capacity).
Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in BGC TAGUIG.
If you are a licensed engineer with a passion for facilities management and engineering services, we encourage you to apply for this exciting opportunity. Join our team and make an impact!
Willing to be in shifting duty schedule including graveyard shift
Amenable to work in shifting schedules.
Amenable to work ONSITE (BGC TAGUIG).
Able to start ASAP
IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH FACILITIES ENGINEERING.
Qualified applicants can expect a phone call within 24-72 business hours after submitting their application. Follow-up text and email will be sent if the call is missed. Interviews can be scheduled through Zoom, Skype, WhatsApp, or Teams upon request.

Key Responsibilities:

Facilities Services:

Participate in Disaster Recovery and Business Continuity (DRBC) process, including emergency services, and perform the role of DRR admins.
Provide support for internal meetings/conferences.
Provide logistics assistance for company/project events.
Handle voice and non-voice communication operations.
Interact with vendors/employees with regard to dispatch/delay/damage/misplacement of couriers in order to provide facilities services as per defined policy.
Engineering Services:

Adhere to mechanical and electrical safety guidelines.
Carry out preventive or breakdown maintenance.
Operate and maintain plant and machinery.
Carry out civil maintenance.
Monitor voice communication and audio-conferencing systems and services.
Handle minor civil/electrical modifications.
Handle project-specific and infrastructure-related up-gradation activities.
Coordinate with service providers during disruption of services.
Prepare and ensure closure of snag list before takeover of new infrastructure in order to provide engineering services with minimum downtime for effective functioning of the DC.
Job Type: Full-time

Benefits:

Health insurance
Schedule:

8 hour shift
Overtime
Rotational shift
Supplemental pay types:

Bonus pay
Ability to commute/relocate:

Taguig: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

facilities/engineer under a service desk capacity: 3 years (Required)
Willingness to travel:

100% (Required)