System Engineer
Quezon City, National Capital Region
Posted 16 days ago
- Company:
- BEST CAREERS AND OPPORTUNITIES
- Company Description:
- Best Career and Opportunities was organized and established to provide the most leading in-demand jobs and deliver hope to every individual around the world.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
JOB TITLE: SYSTEM ENGINEER
Job Description
Do
1. Excellent communication skills,
2. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
3. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
4. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support.
5. Answer incoming calls and respond to customer’s emails in timely manner.
6. Manage and resolve customer complaints.
7. Identify and escalate issues to supervisors as and when needed.
8. Provide product and service information to customers.
9. Research required information using available resources and Offer Solution to customers.
10. Research, identify, and resolve customer complaints using applicable software.
11. Route calls and tickets to appropriate resources and Domains who can best support he user,
12. Document all call information according to standard operating procedures.
13. Recognize, document, and alert the management team of trends in customer calls.
14. Create SOPs for new Issues and resolution given.
15. Complete call logs and reports.
- Salary:
- 35.000,00 ₱ Monthly