Field Service Engineer
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Norde International Distributors
- Company Description:
- About Norde International Distributors (QL Development, Inc.) ABOUT US Norde International Distributors is Making Digital Happen. Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology. The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business. Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology. The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress. Norde International Distributors continuously go beyond expectation as it make digital possibilities happen MISSION We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: + Delivering great service through our people and processes + Offering relevant solutions through our technologies and innovation + Creating and nurturing mutually beneficial partnerships through commitment and integrity VISION To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. ONE NORDE. ONE TEAM.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
We are seeking for skilled and proactive Field Service Engineers to join our team. This role involves providing on-site technical support, installation, maintenance, and repair services for our products and equipment. The ideal candidate will ensure optimal performance, minimize downtime, and deliver exceptional customer service while representing the company professionally.
Key Responsibilities:
>Perform installation, configuration, and maintenance of equipment and product solutions
>Diagnose and troubleshoot technical issues to determine root causes and implement effective solutions.
>Conduct regular inspections and preventive maintenance to ensure equipment reliability.
>Respond promptly to service calls, resolving customer issues on-site or remotely.
>Collaborate with internal teams to escalate and resolve complex technical challenges.
>Train customers and end-users on proper equipment operation and maintenance.
>Maintain detailed service records and prepare reports on performed activities.
>Stay updated on product advancements and industry best practices to provide innovative solutions.
Qualifications:
>Bachelor’s degree or diploma in Engineering, Electronics, Mechanical Engineering, or a related field.
>Experience as a Field Service Engineer or in a similar technical role.
>Strong problem-solving and analytical skills with hands-on technical expertise.
>Solid communication and interpersonal skills to interact with customers and team members.
>Ability to work independently and adapt to diverse environments.
>Willingness to travel and work flexible hours as required.
