Operations Officer

OPERATIONS OFFICER

QUALIFICATIONS:
• Bachelor’s degree in a relevant field (e.g., Environmental Science, Entomology, Business Administration) preferred.
• Proven experience in operations management, preferably in the pest control or related industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent communication and negotiation abilities, with a customer-centric approach.
• Proficiency in Google Docs, Sheet and operational software tools.
• Knowledge of Integrated Pest Management (IPM) principles and practices preferred.
• Attention to detail, analytical thinking, and problem-solving skills.

RESPONSIBILITIES:
• Coordinate, direct, and supervise Pest Control Technicians in executing integrated pest management strategies.
• Provide day-to-day guidance, instruction, and organization to the team, ensuring adherence to established protocols and schedules.
• Lead the team in maintaining service quality, meeting service order timelines, and minimizing errors and safety risks.
• Conduct regular technician training sessions on safety protocols, equipment usage, and chemical handling.
• Foster a culture of continuous learning and development within the team to enhance expertise and service delivery.
• Address client queries and concerns promptly and professionally via various communication channels (phone, SMS, email, etc.).
• Resolve client complaints related to IPM services, ensuring utmost satisfaction and retention.
• Monitor and manage inventory levels of pest management materials, equipment, and chemicals on a weekly basis.
• Design and implement comprehensive pest management plans tailored to client needs and regulatory requirements.
• Conduct regular checks on vehicles, equipment, and chemicals used by technicians to ensure optimal performance and safety standards.
• Collaborate with management in developing and executing strategic plans to enhance operational efficiency and effectiveness.
• Analyze pest control trends and industry developments to inform decision-making and service enhancements.
• Conduct monthly visits to key accounts to strengthen client relationships, gather feedback, and identify opportunities for service improvement.
• Deliver presentations on Integrated Pest Management (IPM) principles and services to clients as needed.
• Ensure accurate and timely submission of reports, including Service Activity Reports (SAR), findings reports, and locator maps.
• Maintain comprehensive records of client schedules, work orders, and technician evaluations for reference and analysis.
• Ensure compliance with relevant regulations, guidelines, and industry standards in all operational activities.
• Facilitate the preparation and submission of necessary permits and certifications required for pest management services.

SALARY:
• Upon negotiations.

LOCATION:
• Antipolo