QA Specialist (Healthcare)
Pasig, National Capital Region
Posted 24 days ago
- Company:
- Visaya Knowledge Process Outsourcing Corp
- Company Description:
- Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Monitor and evaluate calls based on Client specific criteria.
Facilitate calibration with Client, and team leaders
Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
Answer Operations questions concerning QA guidelines and policies.
Send out Red Flag/Fatal Error Audits to Upper Management.
Participate on calibration sessions with Operations, Training, and internal quality members off site.
Provides operations with daily and weekly highlights on quality and performance trends.
Qualifications:
Can work under pressure and excellent in problem-solving and critical thinking skills
Excellent written and oral communication skills
Team player and can meet specific deadlines and has presentation skills
Proficient in MS Office and Libre Office applications
Extraordinary quality assurance monitoring and reporting ability
Able to evaluate correct process and procedures and recommend improvements as necessary
At least 1 year(s) of working experience in the related field is required for this position in the BPO industry
Enjoy the ff. Perks and Benefits:
15% Night Differential
HMO Benefits after 30 days + Add Up to 2 Dependents
Retirement Benefits
24 Leave Credits per year, Convertible to Cash
Wholistic Employee Wellness Program