Japanese Music Expert - Video Sharing Account 110k max package

manila, National Capital Region

Posted 6 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

Japanese Music Expert - Video Sharing Account 110k max package

College degree, preferably in Music, Sound Recording Technology, Sound Design with background in Musicology, Music Theory and composition.
Minimum 2 years' experience in the music industry (music label, publishing, artist management, etc.)
Minimum 1 year of formal musical study in disciplines including instrument or vocal performance, composition or music theory, sound recording technology.
Experience with streaming platforms, music data management, operations and support are not required but preferred.
Fluency in English and Japanese (written and spoken)
Willing to work in night shift.
Amenable to work onsite in Giga Tower, QC
Onsite
BGC, Taguig
Night Shift