Japanese Speaker w/ Deal Desk Exp - Cloud Computing Account 110k

manila, National Capital Region

Posted more than 30 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

Japanese Speaker w/ Deal Desk Exp -Cloud Computing Account.

Completed 2 years in college or SHS graduate
Previous experience in contract management, legal operations, Deal Desk, or Sales Operations is essential
Fluency in English and Japanese (written and spoken) at the required minimum levels.
Strong attention to detail and ability to analyze complex legal documents.
Familiarity with contract management software and CRM systems is advantageous.
Preferably non-native speaker to on board ASAP.
Willing to work in night shift.
Amenable to work onsite in Giga Tower, QC

Onsite
Bridgetowne, Quezon City
Night Shift