Medical Service Representative
Ortigas, Pasig, National Capital Region
Posted more than 30 days ago
- Company:
- VISAYA
- Company Description:
- Empowering Growth with Global Talent and Global Excellence Welcome to VISAYA KPO, where global talent and excellence unite, empowering growth and fostering enduring partnerships.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Answering inbound phone calls; taking detailed information; and relaying messages to doctors, physicians or medical staff members
- Calls may come from patients or medical facilities
- Route calls to nursing homes or acute care centers while passing on accurate call details and notes
- Answer caller’s questions ranging from asking about office hours to requesting copies of medical records
- Schedule or cancel appointments
- Refer caller to emergency numbers if necessary
- Although rare, Operators may receive hostile calls, and will need to de-escalate or manage in accordance to protocol
Qualification:
- At least 1 year of BPO experience handling healthcare account.
- Clinical, medical or health work experience is preferred.
- Must have excellent communication skills.
- Customer service knowledge.
- Basic understanding of the US healthcare system.
- Understands some basic medical language
- Detail oriented.
- Must be willing to work onsite.