QA Backer
NA, Zamboanga Sibugay
Posted 14 days ago
- Company:
- Cyberbacker Careers
- Company Description:
- CYBERBACKER offers a variety of job opportunities in various fields and business departments that could be a perfect fit for your skills and qualifications.
- Contract Type:
- Remote
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 133
Job Description
Monitor, review and evaluate calls to identify key behaviors that drive performance and improve customer experience
Audit set up calls by the Headbacker division to check for opportunities that will optimize customer relations.
Assist in any ad-hoc duties, projects and activities as and when required.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions
Listen to training calls to take note and compare job descriptions. Make sure we are keeping commitment to our clients by fulfilling their expectations.
REQUIREMENT:
2-3 years QA Call Center Experience