IT Technician (UK Client) - Alabang Office

Alabang, Muntinlupa, National Capital Region

Posted more than 30 days ago

Company:: Datablazers, Inc.
Company Description:: DBI leads the market through our unique multi-channel survey, providing accurate and responsive lead generation services and consumer data. We are a data owner and controller from our 250-seat call centre based in the Philippines. Continual innovation, in-house expertise and decades of direct marketing experience ensure our data products and professional services are the very best. Our compliant, best-practice solutions deliver ultimate data-driven marketing success. Our Services: -Telephone Lead Generation -List Rental -Bespoke Campaigns -Data Cleansing It is DBI’s aim to be our clients trusted data and call centre partner and to provide our clients with the highest quality data and deliver outstanding levels of customer service.
Contract Type:: Permanent
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Overall Point-of-Contact for all IT related matters for 4tech’s own business and the services provided to clients via the Companies network connections. Because the client is only a small business then this role will include providing technical advice about the best service for a particular client, provisions the services for clients, day to day network management and providing technical support and fault-finding services to clients.

• Looking at the requirements of individual clients and advising what speed of connection is required plus any additional requirements such as dedicated IP address, port forwarding etc.
• Provisioning of services to individual clients using a user friendly web interface to the Bandwidth and Contention controller at the particular site.
• Daily monitor of the network to ensure that it is running smoothly and to identify issues before they affect clients.
• Dealing with calls and emails from Clients who have questions or issues – normally slow internet or trouble connecting certain devices.
• Managing the Companies own Office 365 instance and occasional those of clients.

Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Technician or similar role, with at least 5 of experience in providing technical support in a professional environment.
• Strong knowledge of computer hardware, software, and networking concepts.
• Experience with Microsoft Windows operating systems and productivity software (e.g., Microsoft Office).
• Familiarity with networking protocols, technologies, and equipment (e.g., TCP/IP, Ethernet, routers, switches).
• Experience with troubleshooting hardware and software issues, including diagnosing hardware failures and software conflicts.
• Knowledge of cybersecurity principles and best practices, including access controls, encryption, and security protocols.
• Willing to work 100% onsite in Alabang