Front Desk Associate

Qualifications:

Bachelor's degree in Hospitality Management, HRM, or customer service-related preferred
Previous experience in a customer service or hospitality role preferred, but not required
Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
Strong organizational and multitasking abilities, with attention to detail and accuracy
Proficiency in computer systems and hotel management software preferred
Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Key Responsibilities:

Welcome guests upon arrival with a friendly and courteous demeanor, providing information about hotel facilities, services, and amenities
Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation and payment procedures are completed
Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management as needed
Maintain accurate records of guest information, room assignments, and payment transactions in the hotel management system
Coordinate with other hotel departments to fulfill guest requests and ensure seamless communication and coordination
Assist with administrative tasks such as answering phone calls, responding to emails, and handling reservations and cancellations
Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff