Quality Specialist
San Pablo, Laguna
Posted 13 days ago
- Company:
- FirstBPO
- Company Description:
- Providing tailored Business Process Outsourcing (BPO) solutions that optimize your business performance, enhance customer experiences, and drive growth. Trust FirstBPO to be your strategic partner in achieving operational excellence, enhancing customer satisfaction, and driving growth. Contact us today to discuss your outsourcing needs and let us create a customized solution tailored to your unique requirements. Experience the power of FirstBPO and elevate your business to new heights.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Female
- Number of vacancies:
- 4
Job Description
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicates changes, updates etc. based on client feedback.
• Monitor requirements and adhere on a daily/weekly/monthly basis.
• Review quality assurance concerns with Team Leaders in a timely and effective manner.
• Respond to QA-related inquiries from Operations and corresponding Departments.
• Ensure that quality policies and procedures are communicated and followed.
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
• Complete all required reporting in a timely and effective manner.
• Finalize reports on audit updates and errors.
• Assist in setting QA guidelines to be implemented to existing employees and new hires.
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned.