Customer Success Officer

CUSTOMER SUCCESS OFFICER:
Job Description:
 Overall responsibility of perfect implementation of all client payroll rules
 Stay updated on changing DOLE rules and updating the software accordingly
 Runs payroll for clients.
 Develop Excel back-ups for calculation.
 Automate payroll on the HCMS for all current clients
 Handles existing and new client’s data migration.
 Ensure successful On-boarding and Implementation of our Human Capital Management
Software (HCMS) for all Clients
 Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
 Define the project plan for each implementation and ensure all timelines are met
 Interact with clients including site visits for implementation and maintain a good rapport
 Ensure timely resolution of all client concerns post implementation
 Promotes client loyalty
 Obtain understanding of client payroll rules and policies during implementation.
 Calibrate with the client on how each rule and policy is to be applied using historical payroll
calculation by the client.
 Highlight any discrepancies in historical calculation to the client.
 Confirm the client rules can be deployed in the software.
 Highlight any customization request by the client.
 Cross check automated payroll with Excel calculations.
 Provide ongoing support to client.
 Such other duties as may be designated or assigned by the Company as may be made known to
you

Qualifications:
 At least 2 years experience as Customer Success Officer in a Software as a Service Company
leading at least 5 Implementation Analyst
 At least 2 years experience in software Implementation
 At least 2 years experience in calculating payroll for multiple clients.
 Knowledge of updated DOLE rules.
 Advance MS Excel Skills.
 Willing to travel for business trips to meet clients
 Strong analytical and planning skills
 Good communication and presentation skill