Service Engineer Senior Manager - Kitchen Appliances

Makati, National Capital Region

Posted 29 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients.
Contract Type:: Full Time
Experience Required:: More than 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

DIRECT HIRING

JOB SUMMARY:
Responsible for the overall operations of the Engineering Department.

QUALIFICATIONS:
* Engineering Graduate, preferably a licensed Mechanical Engineer
* With at least 10 years managerial experience in the Engineering field
* Knowledgeable in kitchen, laundry equipment, & air-conditioning
* With good customer service, negotiation, and presentation skills
* High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
* Organizes, plans and coordinates all after sales activities of the department.
* Maintains close liaison with customers and suppliers.
* Prepares summary of parts sales forecasts for the division.
* Negotiates service contracts.
* Updates management on the progress of escalated service activities and acquires management approval on recommended action.
* Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports.
* Manages the credit and collection activities of the department. Ensures that Ars are paid on time.
* Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
* Recruits and assigns enough qualified personnel to adequately cover customer service requests
* Works hand in hand with customer’s installation and maintenance engineers until every major equipment purchased is installed and commissioned.
* Provides the necessary personality in closing or finalizing sales negotiations and contracts.