IT Helpdesk / Service Desk
Taguig, National Capital Region
Posted more than 30 days ago
- Company:
- Metacom Solutions
- Company Description:
- Metacom provides the best solution to your BPO staffing needs. We understand the Call Center Culture and the need to hire well-rounded and articulate individuals to fill your seats. Our highly skilled sourcing associates process and filter the pool of applicants so that you get top-notch talents to work for your contact center. Our company has over a decade of experience hiring voice and non-voice employees for many call centers nationwide. We have helped several large BPOs in getting the human capital they need to push them forward and earn sizable profits. Also, our hires are highly skilled, loyal, and dedicated at work. Our stringent hiring process only captures the best talent in the market. If you are looking for a partner in growing your BPO organization and getting the best individuals, partner with us today. We provide the best recruitment service with no hidden costs.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher level within organization.
Key Requirements:
• Completed 1st year in college or graduate of any field.
• Minimum 36 months Solid Service Desk Experience preferably with BPO experience
• Working knowledge on Software and Application issues.
• Experience on Ticket Analysis and understanding issue trends.
• Excellent interpersonal, communication and analytical skills.
• Expertise in Tech Support and Computer Problem Solving
• Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in Alabang.
Please note that this opportunity is only available for applicants who are Filipino or who live in the Philippines.
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