Financial Account - Call Center Agent

Quezon City, National Capital Region

Posted more than 30 days ago

Company:: Aspire Global Solutions
Company Description:: Aspire is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

Join Our Team as a Customer Service Representative in Pasig-Rockwell!
Are you ready to embark on a rewarding career in customer service?
We are looking for passionate individuals to work as Customer Service Representatives in the bustling area of Pasig-Rockwell.
Ramping Summary:
Location: Pasig - Rockwell
Industry: Financial
Shift: Shifting
Work Environment: Office
Qualifications:
Experience Level: Lateral, Fresher
Educational Requirement: High School Graduate (Old curriculum) / ALS Graduate
Additional Requirement: At least HS graduate | Above average comms | NBI Clearance required on the start date
Ready for the Next Chapter?
Key Responsibilities:

Customer Engagement:
Respond promptly to customer inquiries with a friendly and helpful attitude.
Assist customers in navigating our services, ensuring a positive experience.
Handle and resolve customer concerns with professionalism and empathy.
Communication and Documentation:
Maintain clear and concise communication with customers via phone, email, and chat.
Document customer interactions and transactions accurately.
Collaborate with team members to ensure consistent and effective communication.

Problem Resolution:
Identify and resolve customer issues promptly and effectively.
Escalate complex issues to the appropriate channels for timely resolution.
Provide solutions and alternatives to ensure customer satisfaction.

Salary and Benefits:

Salary: PHP 18,000
Inclusive of Health Insurance, 22 Paid Leaves, and Paid Training
Government Mandated Benefits, 13th Month Pay

Why Join Us?
Be a part of a supportive team in a professional yet friendly environment.
Unlock opportunities for professional development and career growth.
Make a meaningful impact every day.

How to Apply:
Ready to take the next step in your career?
Send your resume to [email protected] with "Customer Service Representative Application" in the subject line.

We're excited to review your application and welcome you to our company.