TASQ Staffing Solutions
About the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to...
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About the job Training Manager (Cebu City) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the...
STACKph GDV Business Services CO.
We are recruiting for the position of Customer Service Representative Location: SM City Clark Angeles Pampanga We also have other site: - Cebu IT Park - Bridgetowne, Pasig City Virtual Process | Onsite Process |...
Telesys Hiring Hub PH
Handle customer inquiries through email, chat, or other communication channels as needed. Help customers adjust or cancel reservations while adhering to hotel policies. Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications....
Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...
Help customers with the claims process, including submitting claims and giving updates on their status. Clarify billing procedures, payment methods, and policy renewal details for customers. Make sure all customer interactions follow industry regulations and...
Handle and oversee customer inquiries, such as refunds, adjustments, and follow-ups. Verify, store, and retrieve necessary documents as required. Ensure the accuracy and quality of completed tasks to uphold standards. Recognize opportunities for process improvement...
Deliver precise details regarding travel products, policies, and procedures. Handle and resolve customer concerns, travel interruptions, and any issues that may occur during booking or travel. Stay informed about booking systems, travel regulations, and industry...
Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns, and issues by offering precise and helpful information. Keep thorough records of customer interactions, including call logs and any follow-up actions. Follow all...
Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in...
Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including updating personal information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial...
