Functions: Perform Windows and Linux system administration, configuration, and troubleshooting. Maintain and optimize Windows Server (2016/2019/2022) and Linux (RHEL, OEL, CentOS) operating systems. Manage middleware servers (JBOSS, WebLogic, WebSphere) for application hosting. Implement server virtualization...

Functions: Install, administer, and maintain complex databases and related infrastructure components, ensuring uptime, performance, and security meet service level agreements. Provide technical support for data center operations, application management, and risk management, assisting in database...

Functions: Job Summary: Responsible for the support and maintenance to existing application functionalities. Job Description: Provide support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor...

Generic JD only: Key Responsibilities: Lead and support daily network operations and incident response activities. Manage and troubleshoot enterprise-grade network security devices, including CheckPoint Firewalls, Zscaler/Bluecoat Proxy, and F5 APM, LTM, and GTM. Maintain and...

Functions: Handles Test Planning and Test Execution functions in relation to testing of the application interfaces of the bank. These functions include: Test approach definition and review; Effort estimation and work scheduling; Test Case definition...

Job Summary: This position is a critical role in our Global Delivery Centre based out of the Amdocs Pune office. This role sits in the Cloud Studios Unit of Amdocs and is pivotal to driving...

Support customers with account-related questions, such as billing, technical issues, product details, and service requests. Diagnose, address, and resolve customer concerns using available tools and resources. Report recurring issues and recommend enhancements to improve the...

Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns, and issues by offering precise and helpful information. Keep thorough records of customer interactions, including call logs and any follow-up actions. Follow all...

Respond to customer questions and offer precise details about products, services, and promotions. Assess customer needs and suggest suitable products or services to fulfill them. Oversee and maintain customer accounts to uncover potential sales opportunities...

Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...

Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including updating personal information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial...

Create and execute social media strategies that align with company objectives. Proficient in platforms such as Facebook, TikTok, LinkedIn, Reddit, and Quora. Work closely with marketing and operations teams to develop promotional campaigns. Manage social...